Last updated: 29/07/2026

Welcome to CopletonsUpholstery.com. We are committed to protecting your personal data and respecting your privacy rights.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our content, or make a purchase or payment through the Site. It also explains your rights regarding your data, including rights available to you under the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

• Contact information: name, email address, and any other details you submit through contact forms, comments, or subscription sign-ups.
• Payment information: billing name, billing address, and payment details (e.g., card information) when you make a purchase, donation, or subscription payment. Payment card details are processed by our third-party payment processor (see Section 5) and are not stored on our own servers.
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• Usage data: pages visited, time spent on the Site, referring URLs, and general browsing behavior.
• Technical data: IP address, browser type, device type, and operating system.
• Cookies and similar technologies: see Section 6 (Cookies) for details.
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We only process your personal data where we have a valid legal basis to do so, including:

PurposeLegal BasisResponding to your inquiriesLegitimate interest / ConsentSending emails you've subscribed toConsentProcessing paymentsPerformance of a contractComplying with tax and accounting obligationsLegal obligationAnalyzing site usage to improve contentLegitimate interestUsing non-essential cookiesConsent

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

We use the information we collect to:

• Respond to your messages and inquiries
• Process and fulfill payments, subscriptions, or orders
• Send you newsletters or updates, where you have opted in
• Maintain and improve the Site's functionality and content
• Detect, prevent, and address technical issues or fraud
• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

We may share your information with the following categories of third parties, only as necessary:

• Payment processors (e.g., Stripe, PayPal): to process transactions securely. These providers have their own privacy policies governing your payment data.
• Email service providers: to manage newsletter subscriptions and communications.
• Analytics providers (e.g., Google Analytics): to understand Site usage in aggregate, anonymized or pseudonymized form where possible.
• Hosting providers: to store and serve Site content.
• Legal and regulatory authorities: where required by law, or to protect our rights, property, or safety.

All third-party processors are required to handle your data in accordance with applicable data protection law, and where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

Our Site uses cookies and similar tracking technologies to operate and improve your experience.

• Essential cookies: necessary for the Site to function (e.g., payment processing, security). These cannot be disabled.
• Analytics cookies: help us understand how visitors use the Site. Used only with your consent.
• Marketing cookies: used to deliver relevant content or ads, where applicable. Used only with your consent.

You can manage or withdraw your cookie consent at any time via [our cookie consent banner / your browser settings]. Disabling certain cookies may affect Site functionality.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Contact/email data: until you unsubscribe or request deletion
• Payment/transaction records: as required by tax and accounting law (typically 6–7 years)
• Analytics data: in accordance with our analytics provider's retention settings

If you are located in the UK or EEA, you have the following rights regarding your personal data:

• Right to access – request a copy of the data we hold about you
• Right to rectification – request correction of inaccurate data
• Right to erasure – request deletion of your data ("right to be forgotten")
• Right to restrict processing – request that we limit how we use your data
• Right to data portability – request your data in a portable format
• Right to object – object to processing based on legitimate interest or for direct marketing
• Right to withdraw consent – where processing is based on consent

To exercise any of these rights, contact us at [Your Email]. We will respond within one month, as required by GDPR.

You also have the right to lodge a complaint with a supervisory authority:

• UK: Information Commissioner's Office (ICO) — ico.org.uk
• EU: your local Data Protection Authority
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We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including secure hosting, encrypted payment processing, and restricted access to personal data.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If your data is transferred outside the UK or EEA (for example, to a payment processor or hosting provider located elsewhere), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK equivalents.

Our Site is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Copletons Upholstery/info@copletonsupholstery.com